← Back to diagnosis
Diagnosis result
Prepaid and virtual cards don't work
Last updated: October 2026
What's happening
Alipay and WeChat Pay tourist mode requires a real bank-issued physical Visa or Mastercard. Prepaid travel cards, virtual card numbers (Apple Pay, Google Pay, bank-generated), and airport-issued forex cards may be rejected — they often lack the real-name binding that the apps require.
Steps to fix it
- 1You need a physical Visa or Mastercard from a real bank — not a prepaid or virtual card.
- 2If you have a regular bank debit/credit card at home, use that instead.
- 3Wise: sign up at wise.com before your trip. They issue a real physical Mastercard debit that works on Alipay/WeChat.
- 4Revolut: same — sign up, get a physical card, and link it.
- 5A card that charges no foreign transaction fee (check your card's own terms) avoids your bank's additional charge on top of the Alipay/WeChat fee.
Backup options
- •Cash until you can get a physical card.
- •Order a Wise card online — it ships in 1-2 weeks for most countries, so plan ahead.
Not sure this is your issue? Run the full step-by-step diagnosis.
Start diagnosis →