Card name and passport name must match exactly

What's happening

Alipay and WeChat compare the name on your card against the name on the passport you uploaded for verification. Even small differences — a missing middle name, a different spelling, or different spacing — cause the card binding to fail.

Steps to fix it

1. 1Look at your passport: note the full name exactly as printed (including middle names, order, and spacing).
2. 2Look at your card: check if the name matches exactly — some cards print only initials for middle names.
3. 3In the app, enter the card details with the name exactly as printed on the card — not your full passport name.
4. 4If the card uses a different format (e.g. 'J SMITH' but passport says 'JOHN ALAN SMITH'), use a different card whose name matches your passport fully.
5. 5Try a card that prints your full name as it appears in your passport — travel credit cards often do this.