“Please verify your identity”
Last verified 2026-10
Why this happens
A routine security check — the app wants a fresh passport upload to confirm you're the account holder. Not a ban. Triggers after a few days of use, a flagged transaction, or login from a new device.
How to fix it
- 1
Tap the verification prompt and re-upload your passport photo page.
- 2
Use the clean-photo technique: passport flat on a dark matte surface, even indirect light, no glare on the laminate, all four corners visible, sharp text.
- 3
Make sure the name matches your linked card exactly.
- 4
Submit and wait — usually completes in minutes, occasionally a few hours. Do not make payments while pending.
- 5
If it fails repeatedly, change the light angle to kill glare — that's the #1 cause of repeated failures.
Related
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