“Account restricted — try again in 24 hours”
Last verified 2026-10
Why this happens
Risk control flagged your account — usually from rapid repeated failed payments, VPN use during a transaction, or login from an unusual location. The restriction is temporary and reverses itself if you stop triggering it.
How to fix it
- 1
STOP all payment attempts immediately. Every failed retry extends or deepens the restriction.
- 2
Turn off your VPN completely — VPN during payment is a top trigger for risk control.
- 3
Do not unlink/relink cards or switch cards repeatedly during the restriction — it looks like fraud.
- 4
Wait the full stated period (usually 24 hours) without making any payment.
- 5
When it lifts, make one small test payment first. If it works, your account is fully back.
- 6
If 48 hours pass with no change, contact support via in-app help (China business hours) or message @AlipayGlobal / @WeChatPay on X.
Related
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