China
Pay
Guide
Setup Guide
FAQ
Error Lookup
Fees
Emergency
Diagnose issue
Setup Guide
FAQ
Error Lookup
Fees
Emergency
Diagnose issue
Diagnose your payment issue
Answer a few questions — get your specific fix.
What does the error message on screen say?
A
"Declined by bank" / "Payment failed by issuer"
B
"Insufficient funds" / "Cash advance declined"
C
"Verification needed" / "Please re-link your card"
D
"Personal account" / "Can't pay this QR"
E
No clear message / just fails silently
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